For the place
A queue that runs by itself, and a screen that looks like the place it hangs in.
Vision
Waiting should feel like part of the visit.
The screen over the counter is the one thing everybody in the room looks at. We want it to be worth looking at, and the waiting time to be yours again.
For the people waiting
Your turn comes to your phone, so the waiting time is yours again.
For the screen
One design for every screen, made to look like the place it hangs in.
For the web
A website you visit like a shop: real people, a real number, and someone who meets you.